Account & Data Deletion

About this page

This page explains how to request deletion of your mBeauti account and what happens to your data when you do.

mBeauti is a beauty and salon booking platform. If you have any difficulty with the steps below, email us and we will complete the deletion for you.

1. Delete your account in the mBeauti app

If you use mBeauti to book appointments, the fastest way is from the app itself. It takes effect immediately — there is no waiting period and no approval step. (If you run a salon, see section 2 instead.)

2. If you run or work at a salon (mBeauti Partner app)

A salon account cannot be deleted on the spot. It holds appointments your customers have paid for and earnings we have not yet transferred to you, so deletion is a request that our team reviews and approves. Your account keeps working normally while it is being reviewed, and you can withdraw the request at any time before it is decided.

Before you can request

So that nobody is left without a service they paid for, or without money they are owed, the request cannot be sent while any of the following are true. The app shows you which ones apply:

• You have bookings that are still open — not yet completed, cancelled or expired. Serve or cancel them first.
• There are earnings we have not yet paid out to you. Wait for the payout to complete.
• A customer is owed a refund that has not reached them yet.

3. Request deletion by email

If you have already uninstalled the app, cannot sign in, or would rather not use the app, send us an email and we will delete the account for you.

• Email myanmar.admin@itwizard.mn with the subject "Delete my account".
• Send it from the email address registered to the account, or tell us the phone number on the account, so we can confirm the request is genuine.
• We confirm your identity, delete the account, and reply to confirm — normally within 7 days, and no later than 30 days.
• For a salon account, the same conditions in section 2 apply: we complete any outstanding bookings and payouts with you first, then delete the account.

4. What is deleted

The following are removed or irreversibly anonymised as soon as the deletion runs:

• Your name
• Your email address
• Your phone number
• Your profile photograph
• Your date of birth and gender
• All active sign-in sessions — you are signed out on every device
• Push notification tokens, so the app can no longer notify you
• Any linked Google or Apple sign-in. Signing in with that provider again creates a brand-new, empty account rather than restoring this one.

5. What is kept, and for how long

Some records must be kept after deletion so that completed transactions remain accounted for. These are stripped of the personal details above, so they can no longer identify you.

6. Things to know before you delete

• Deletion cannot be undone. There is no grace period and no way to restore the account.
• Upcoming bookings are not canceled automatically. Cancel them first, or contact the salon directly — otherwise the salon still expects you and may apply its no-show policy.
• Any unused AI credits are lost and are not refundable.
• You can create a new account later with the same email address, but nothing from the old account carries over.
• For a salon account: once the request is approved, the salon is taken offline and stops accepting bookings, and staff logins attached to it are closed with it.

7. Contact

For anything related to deleting your account or your data: