Privacy Policy

How we handle your information

Last Updated: 4 August 2026

Introduction

This Privacy Policy explains what personal information mBeauti collects when you use our apps and website, why we collect it, who we share it with, and what control you have over it.

We collect what we need to run a booking service and no more. We do not sell your personal information.

This policy applies to the mBeauti customer app, the mBeauti Partner app, and our website.

1. Information We Collect

1.1 Information you give us:

Your name, email address, and password when you register.
Your date of birth and gender, which help Partners prepare for your appointment.
Your phone number, if you choose to add one. This is optional.
A profile photograph, if you upload one.
Reviews, ratings, and photographs you post about a Partner.
Messages you send to us through support.

1.2 Information from Google or Apple sign-in:

A permanent account identifier from the provider, which is how we recognise you on your next sign-in.
Your email address, and your name where the provider supplies it.
We never receive your password from the provider, and we request no other data from your Google or Apple account.

1.3 Information created as you use the Service:

Bookings you make, including the Partner, service, date, time, and price.
Payment records, such as amount, currency, status, and a reference from the payment provider. We do not store your wallet PIN or full card details.
Favourites, search history, and screens you visit within the app.
Device information, including device model, operating system, app version, and a push notification token.
Approximate location, only when you enable it, so we can show salons near you.

1.4 Photographs you submit to AI features, which are processed to generate a preview image and are handled as described in section 5.

2. How We Use Your Information

To create and maintain your account, and to sign you in.
To make, confirm, change, and cancel bookings, and to pass the details a Partner needs to serve you.
To process payments and refunds.
To send you service messages about your bookings, such as confirmations and reminders.
To show you relevant salons, including nearby ones when you allow location access.
To respond to your support requests.
To detect and prevent fraud, abuse, and security incidents.
To understand which features are used, so we can improve the Service.
To meet our legal and accounting obligations.

3. Who We Share It With

We share your information only where it is necessary:

Partners

When you book, the Partner receives your name, the service booked, the date and time, and any note you add. Partners receive your phone number only where it is needed to contact you about the booking.

Payment providers

The mobile wallet or payment processor handling your payment receives the details required to complete it.

Service providers

Companies that host our servers, store images, send notifications and SMS, and provide AI image generation. They act on our instructions and may not use your data for their own purposes.

Authorities

Where we are required to disclose information by law, or to protect the rights and safety of users.

Business transfer

If mBeauti is sold or merged, your information may transfer to the new owner, who remains bound by this policy.

4. Information Others Can See

Reviews you post are public. They show your first name and profile photograph alongside your rating and comments.
Your email address, phone number, and date of birth are never shown publicly.
You can delete a review at any time, which removes it from public view.

5. Photographs and AI Features

Photographs you upload to AI features are sent to an AI provider to generate the preview.
We instruct our AI providers not to use your images to train their models.
Generated images are stored in your account so you can view them again, and you can delete them at any time.
Do not upload photographs of other people without their permission.

6. How We Protect Your Information

Traffic between the app and our servers is encrypted in transit.
Passwords are stored only as salted hashes. We cannot read your password, and neither can our staff.
Access to production data is limited to staff who need it to do their job.
Uploaded files are renamed and validated before storage, and are served from a content delivery network.
No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authority as required by law.

7. How Long We Keep It

We keep your account information for as long as your account is open.
When you delete your account, we anonymise your profile — your name, email address, phone number, and photograph are removed or replaced — and we disconnect any linked Google or Apple identity, so signing in with that provider again creates a fresh account.
Booking and payment records are kept in anonymised form for as long as tax and accounting law requires.
Support messages are kept for up to two years.
Backups are overwritten on a rolling schedule.

8. Your Rights and Choices

8.1 Access and correction — you can view and edit your name, date of birth, gender, and phone number in the app at any time.

8.2 Deletion — you can delete your account from the app. See section 7 for what happens to your data.

8.3 Notifications — you can choose which notifications you receive in Notification Settings, and turn off push notifications in your device settings. We will still send you essential messages about bookings you have made.

8.4 Location — you can turn location access on or off in your device settings. Turning it off only means we cannot sort salons by distance.

8.5 Copies of your data — write to us and we will provide the personal information we hold about you.

9. Children

The Service is not intended for children under 13, and we do not knowingly collect their personal information.
Users between 13 and 18 need the consent of a parent or guardian.
If you believe a child has given us personal information, please contact us and we will delete it.

10. Where Your Information Is Held

Our servers and some of our service providers are located outside Myanmar.
Where information is transferred abroad, we require the recipient to protect it to the standard described in this policy.

11. Changes to This Policy

We may update this policy as the Service changes or as the law requires.
The updated version is published in the app with a new effective date, and we notify you of significant changes.
If you do not accept an updated policy, you may close your account.

12. Contact Us

For any question about your personal information, or to exercise any of the rights above, please contact us:

mBeauti
myanmar.admin@itwizard.mn
Yangon, Myanmar