Terms of Service
mBeauti Platform
Last Updated: 4 August 2026
Introduction
These Terms of Service ("Terms") govern your use of the mBeauti mobile applications, website, and related services (together, the "Service").
mBeauti is a booking platform for beauty and grooming services in Myanmar. We connect you with independent salons, spas, and beauty professionals ("Partners"). We are not a salon and we do not perform beauty services ourselves.
By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the Service.
1. Definitions
2. Who May Use the Service
- You must be at least 18 years old to create an account.
- If you are between 13 and 18, you may use the Service only with the consent and supervision of a parent or legal guardian, who accepts these Terms on your behalf.
- You must provide accurate information about yourself and keep it up to date.
- You may not use the Service if we have previously suspended or removed your account.
3. Your Account
3.1 You may register with an email address and password, or by signing in with Google or Apple. When you sign in with a provider, we receive only your account identifier, email address, and name where the provider supplies them.
3.2 You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
3.3 Tell us promptly if you believe someone has accessed your account without permission.
3.4 You may close your account at any time from the app. When you do, we anonymise your profile and disconnect any linked Google or Apple identity. Records we are required to keep, such as completed booking and payment records, are retained as described in the Privacy Policy.
4. Our Role — Please Read Carefully
mBeauti is a marketplace. Partners are independent businesses. They set their own prices, working hours, staff, and service standards.
- The contract for any beauty service is between you and the Partner, not with mBeauti.
- We do not employ, supervise, train, or license Partners or their staff, and we do not guarantee the quality, safety, or outcome of any service.
- We do not verify every claim, qualification, or photograph a Partner publishes, although we remove listings that we find to be misleading.
- Any dispute about a service performed is between you and the Partner. We will help by providing your booking and payment records and, where appropriate, by contacting the Partner.
5. Bookings
5.1 When you request a booking, we hold the slot while payment is arranged. A hold is temporary and expires automatically if it is not completed in time.
5.2 A booking is confirmed only when its status shows as confirmed in the app. Until then, the Partner may decline or the slot may be released.
5.3 All booking times are shown in Myanmar Standard Time (UTC+06:30), the local time at the Partner's location.
5.4 Please arrive on time. Partners may treat significant lateness as a no-show and may charge for it under their own policy.
5.5 A Partner may need to cancel or reschedule, for example because of staff illness. We will notify you and, where you have paid, arrange a refund of amounts paid through the Service.
6. Prices and Payment
- All prices are displayed in Myanmar Kyat and shown as whole amounts, for example Ks200,000.
- Prices are set by the Partner and may change. The price shown when your booking is confirmed is the price that applies to that booking.
- Payment may be taken through a supported Myanmar mobile wallet or, where the Partner allows it, in person at the salon.
- Where a service is paid through the Service, we act as a payment facilitator between you and the Partner. Payment providers may apply their own terms and fees.
- A Partner may charge separately for additional services you request during your visit. Those charges are agreed directly with the Partner and are outside the Service.
7. Cancellations and Refunds
7.1 You may cancel a booking from the app. The refund you receive depends on the Partner's cancellation policy, which is shown before you confirm.
7.2 Where a refund is due for a payment made through the Service, we return it using the original payment method. Processing times depend on the payment provider.
7.3 If a Partner cancels, or does not provide the service you booked, you are entitled to a full refund of what you paid through the Service.
7.4 Repeated cancellations or no-shows may lead us to limit or suspend your ability to book.
8. Reviews and Content
8.1 You may review a Partner after a completed booking. Reviews must describe your genuine experience.
8.2 You keep ownership of the Content you post. You grant us a non-exclusive, royalty-free licence to display, store, and distribute it within the Service and in related promotion of the Service.
8.3 Do not post Content that is false, defamatory, obscene, discriminatory, threatening, or that reveals another person's private information. Do not post Content you do not have the right to share.
8.4 We may remove Content that breaches these Terms. We do not edit reviews to make a Partner look better, and Partners cannot pay to have genuine reviews removed.
8.5 You may delete your own reviews at any time.
9. AI Features
- The Service may offer AI tools, such as previewing a hairstyle or make-up look on a photograph you provide.
- AI results are illustrations only. They are generated by software and do not predict or promise the result of a real service.
- Some AI features consume credits. Where a generation fails, credits are returned automatically.
- Only upload photographs of yourself, or photographs you have permission to use. Do not upload images of other people without their consent.
- Do not use AI features to create misleading, offensive, or unlawful images.
10. Acceptable Use
When using the Service, you agree not to:
- Make bookings you do not intend to keep, or book on behalf of someone else without telling us.
- Impersonate another person, or misrepresent your association with any person or business.
- Harass, threaten, or abuse Partners, their staff, or other users.
- Attempt to access accounts, data, or systems you are not authorised to access.
- Interfere with the Service, including by scraping, automated access, or overloading our systems.
- Use the Service for anything unlawful under the laws of the Republic of the Union of Myanmar.
11. Intellectual Property
- The Service, including its software, design, text, and the mBeauti name and logo, belongs to us or our licensors.
- You may use the Service for your own personal, non-commercial purposes. You may not copy, modify, resell, or create derivative works from it.
- Partner names, logos, and photographs belong to the respective Partners.
12. Suspension and Termination
- We may suspend or close your account if you breach these Terms, if we are required to by law, or if we reasonably believe your account is being used fraudulently.
- Where it is reasonable to do so, we will tell you why and give you an opportunity to respond.
- You may stop using the Service and close your account at any time.
- Sections that by their nature should survive termination — including intellectual property, liability, and governing law — continue to apply.
13. Limitation of Liability
- The Service is provided on an "as is" basis. We do not promise that it will always be available, uninterrupted, or free of errors.
- We are not responsible for the acts or omissions of Partners, including the quality, safety, or timing of the services they provide.
- We are not liable for indirect or consequential loss, or for loss of profit, data, or opportunity.
- Nothing in these Terms excludes liability that cannot be excluded under Myanmar law, including liability for death or personal injury caused by our negligence, or for fraud.
14. Changes to These Terms
- We may update these Terms as the Service develops or as the law requires.
- We will publish the updated Terms in the app with a new effective date, and will notify you of significant changes.
- Continuing to use the Service after an update means you accept the updated Terms. If you do not accept them, you may close your account.
15. Governing Law and Disputes
- These Terms are governed by the laws of the Republic of the Union of Myanmar.
- We would like to resolve any complaint directly, so please contact us first — most issues are settled quickly.
- If we cannot resolve a dispute, it will be subject to the jurisdiction of the courts of Yangon, Myanmar.
16. Contact Us
If you have any question about these Terms, please contact us:
mBeautimyanmar.admin@itwizard.mn
Yangon, Myanmar